HOURS OF OPERATION

Denver Plastic Surgery and Medical Aesthetics regular office hours are Monday thru Friday from 9am-5pm. Hours may vary seasonally.


APPOINTMENTS

Please always plan to arrive at least 15 minutes prior to your scheduled appointment. Earlier arrival times may be  required depending on the type of appointment you have scheduled so we are able to properly prepare you for your  treatment. A credit card is required to be kept on file for all scheduled appointments. 


MEDICATION

Medication refills will only be addressed during regular office hours. No prescriptions will be refilled don weekends,  Holidays, nights or after hours. Please call your pharmacy to verify you are out of medication before calling your  provider. 

PAYMENT INFORMATION

Denver Plastic Surgery and Medical Aesthetics accepts all major credit cards, cashier’s checks, and CareCredit  Financing. Please note that we do not accept personal checks. Dr. Cecelia Nguyen can accept the following  insurance plans, depending on individual patient coverage: BCBS/Anthem, Cigna, United Healthcare, and Aetna. We  do not accept Medicare or Medicaid. 

Payment is expected at, or prior to, time of service, unless other arrangements have been made in advance.

LATE POLICY

If you are more than 10 minutes late to your scheduled appointment, we may have to reschedule your appointment and charge you a non-refundable late reschedule fee of $50. Please call our front desk at (303)-320-8618 if you think you may be late to your scheduled appointment.

CANCELLATION POLICY

We understand that things come up and you may have to cancel or reschedule your appointment with us. We ask  that you provide us with at least 24 hours’ notice of cancellation for any appointment. Appointments cancelled with  less than 24 hours’ notice will incur a $100 charge. If your appointment is cancelled the same day, the full cost of the treatment  is due. Patients who do not show for their appointment and do not call to notify our office, will be charged a $200 no  show fee. 

In the event of a true, unavoidable emergency, all or part of your cancellation may be applied to future services. 

For surgical consultations, we ask that you provide her with at least 2 two business days’ notice to cancel or  reschedule. This allows us to offer the appointment to other patients on our waitlist. Appointments canceled with less  than 2 business days’ notice will forfeit their consultation fee. 

REFUND POLICY

All payments made to Denver Plastic Surgery and Medical Aesthetics are non-refundable. No refunds will be provided on any services and all treatment packages or treatment series paid for in advance are also non-refundable. If you are displeased with any service, we ask that you contact us regarding the issue within (3) business days of your appointment to ensure that management can address any concerns.

TIPPING POLICY

Tips are never expected, but they are certainly appreciated. Please know that our employees can only accept tips on non-medical services. If you want to thank your provider for a job well done, we would love for you to leave us a review on Google, RealSelf or Yelp. Hearing that you loved your experience with us makes our team so happy and helps us spread the word about Denver Plastic Surgery and Medical Aesthetics.

NOTICE OF PRIVACY PRACTICES

Click here to view HIPPA Notice of Privacy Practices